Effective implementation of a cross-functional business process often necessitates an Intranet-based workflow tracking system that can provide the following functionality:

• Process Automation to notify each functional area of the completion of a previous step and the need for the department to take the next step

• Process tracking which allows the firm’s management to view the status of each case at a glance

• Creating a master calendar of main tasks

• Central Repository for all electronic documents used in each major stage of the process.

• MIS reports indicating the flow of new cases in the pipeline, the timeliness of each department in completing their steps, the potential bottlenecks, and the current load of activities firm-wide or by department